I cannot recommend them highly enough!! I had a horrible accident an hour from home where a tractor trailer cut off a car sending them into my path and totalling my vehicle. The owner Mike himself showed up shortly after the police and didn't just tow my car - he took care of me first! I wasn't hurt but I was clearly distressed, and I'd never been in such a situation, so I was freaked out AND clueless. He made sure I wasn't harmed, got me bundled into his cab to get me out of the rain and cold, talked me through everything he had to do with my car and even walked me into the waiting room and settled me in once we got to the lot. Even just trying to climb in and out of the tow cab, he made sure to stand close so I could physically lean on him as needed (bad knees - can't climb lol) and made sure to spot me getting out so I wouldn't fall down. Then during the ride back, he walked me through everything that would happen with the insurance, including warning me about not giving into pressure from the insurance over settling the claim and offered to help with the insurance in any way he could at NO EXTRA CHARGE (which I ended up taking him up on later, it was a huge help to have someone in my corner during the claim process with knowledge of the process and how to get a fair settlement). And that's just Mike! The whole team there went out of their way to help me, the day of and for a week after my accident. What was a terrifying morning for me turned into just a blip on my schedule because of them. Wonderful, wonderful people running a great company!